What is user experience research? Why is UX Research Important for Product Success?

user experience research
Written By Editor
Designing & Creativity | 4 Min Read

User experience and user research are important aspects of the design process that should not be ignored. Before starting any project, you must first understand your user to ensure that you are creating with them in mind. One of the biggest misconceptions related to UX research is that it is simply another type of market research. This could not be more untrue! Market research can reveal what individuals like and dislike about specific products, but it can’t tell us why they feel that way or how their tastes relate to those of other potential customers.

In this article, we will discuss the importance of UX research in the design process, and how this information should be incorporated into your website design.

What is UX Research?

A UX designer studies user behaviour and creates a holistic design that encompasses all aspects of the website. It is a systematic investigation of target users and their needs in order to provide realistic contexts and insights to design processes. UX researchers use a variety of methodologies to find challenges and design opportunities. As a result, they uncover useful knowledge that may be incorporated into the design process. This information about the user serves as a bridge between the user’s needs and wants to create an attractive and functional website.

UX Research Methods throughout the Development Process

Generally, designers have a strong sense and understanding of what they want to build and how they want to build a website. Yet, UX research plays an important role in the design process. UX Research methods are like the footsteps to follow to reach your design journey. These key methods are:

Discovery – This stage is to determine what is and what could be relevant for users.
Conditional Inquiry – In order to see how they perform the given task(s), interview suitable users in their own suitable or comfortable workplace.

Daily study – Ask users to record and maintain their daily interactions with the website or the design you’re working on.

Explore – Find out a way to address all user’s needs, where no point or conditions are ignored. Create journey maps to identify shortfalls and pitfalls to modify the designs if necessary.

Test – This is the time to evaluate or rank your designs. Consider these for testing:
Usability testing – To ensure the design is easy to use
Accessibility testing – Make sure that it is usable and is accessible to all the users.

Observe – Put new issues into consideration, look for new problems, and keep an eye out for trends. Use survey questionnaires to use these as tracks to determine what the user really feels about the design. Or collect website analytics generated through website traffic and user interactions to build reports.

What is the Importance of UX Research for Product Success?

A product’s design cycle begins with user research, which is one of the most important activities. If you end up creating something that no one wants to use, all of your team’s hard work, time, and resources will be for nothing. UX research is a necessary component of any design plan. It assists you in developing a user-friendly product. Above all, you’ll have the facts to back up your strategy and design choices.

It’s not always easy to spot defects in your product, and it’s even harder to realize where you could have done better. The best way to find out is to put your product to the test with real people, which is why user testing should be part of every workflow. Through systematic, investigative methodologies, user research focuses on understanding user expectations, behaviours, needs, and intentions. After that, the insights are used to guarantee that the website is designed in the user’s best interests.

The goal of UX research is to ensure that the design of the product meets the needs of users. UX research allows you to get a deeper understanding of your users, measure how well you’re meeting their demands, and find new areas for improvement. It is about understanding real users, learning about their everyday interactions with other products, and finding the improvement points.

In recent years, firms that want to create a product that resonates with their customers and user groups give priority to the UX research process. They are ready to invest their time and resources, to conduct research and get the desired results.

UX Research is important because of the following reasons:

  • UX Research entails using a variety of research methodologies to collect and analyze data in order to improve the usability of the product (interviews, usability tests, card sorting).
  • Allows you to create designs that are both useful to users and easy to use. This in turn reduces your product’s learning curve by making it simple to understand and utilize.
  • User research can assist you in identifying early adopters or users for your product. You need to discover individuals who want to buy and use your first version of a product before you can launch it.
  • User research aids in the identification of people who can provide you with useful contextual input on your product.
  • UX Research helps you in finding out the frustration points of a typical user. That’s how you know where to improve and be innovative.
  • Helps in determining the Return on Investment (ROI) on your UX design.
  • Allows you to learn about the products of your competitors

User research should always come before UX strategy since it aids in the elimination of baseless assumptions during the design process. It also assists you in finding the proper personnel to help you move your product ahead, make any necessary modifications, and improve the design. One of the most significant reasons why products fail is that the company didn’t devote sufficient time and resources to user research. Even if your idea is good, if you didn’t take the time to learn about the challenges people would experience when using the product, your idea might lack efficiency.


In the area of UX research, there’s a saying to “test early and often.” UX research is crucial in general because it clarifies high-level design issues. It focuses on real requirements, outlines the features that are required to meet those needs, and prioritizes the modifications that should be implemented. UX research can be done at any stage but would be more helpful if done early before beginning the design process, as it will give you a keen understanding of what can be done and what should be done for the website.

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